Effective for all orders placed on our platform
Please read this policy carefully before placing an order with us. By completing a purchase, you agree to the terms outlined below. We are committed to ensuring a fair and transparent shopping experience for all our customers.
1. General Principles
We want you to be satisfied with every purchase. In the event of an issue with your order, we offer resolution in the form of store credit, a discount code, or a gift card equivalent to the applicable refund value. Please note:
• All resolutions are issued exclusively as store credit, discount codes, or gift cards. No monetary refunds will be processed to the original payment method or bank account under any circumstances.
• Shipping and handling charges paid at the time of ordering are non-refundable in all cases, including cancellations, returns, and exchanges.
• Partial payments made on Cash on Delivery (COD) orders that are subsequently cancelled are non-refundable.
• Prepaid orders that are confirmed cannot be cancelled, and no store credit or resolution of any kind will be issued for cancellations of confirmed prepaid orders.
• All requests must comply with the conditions stated in this policy. Requests that do not meet eligibility criteria will be rejected.
2. Exchange Policy
2.1 Eligibility & Timeframe
Exchange requests must be raised within 3 days of the delivery date as confirmed by our logistics partner. Requests raised after this window will not be entertained.
• Exchanges are accepted for size issues, colour discrepancy from what was ordered, manufacturing defects, or significant quality concerns.
• Products must be unused, unwashed, and in their original condition with all original tags and packaging intact.
• Items showing signs of use, washing, alteration, or customer-caused damage will not be accepted for exchange.
Each order is eligible for a one-time exchange only. Once an exchange has been processed, no further exchange requests will be accepted for that order.
2.2 Exchange Charges
• A reverse logistics charge of Rs. 150 is applicable on all exchanges and must be paid by the customer at the time of raising the request.
• This charge covers the cost of pickup and re-shipment and is non-refundable regardless of the outcome.
2.3 Delivery Partners
We work with trusted logistics partners including Bluedart, Delhivery and others depending on your location. The selection of courier partner is at our sole discretion.
2.4 Reverse Pickup
• Once an exchange request is accepted, a reverse pickup will be arranged within 3 business days from the date of acceptance.
• If your pin code is not serviceable for reverse pickup, you will be required to self-ship the product to our warehouse address.
• Self-shipped parcels must be sent via a trackable courier service. We are not responsible for parcels lost in transit.
• Self-ship courier charges are not reimbursed by us.
2.5 Exchange Product Delivery
• The exchange item will be dispatched only after the original product is received at our warehouse and passes quality inspection.
• Products that fail quality inspection (damaged, used, altered, missing tags, or missing original packaging) will be returned to the customer and the exchange request will be rejected.
• Delivery of the exchange product typically takes 15-20 business days from the date of successful quality inspection.
2.6 Exchange Value
• If the exchange product selected is of higher value, the customer will need to pay the difference before the exchange order is processed.
• If the exchange product is of lower value, the difference will be issued as store credit in the form of a discount code or gift card.
3. Return Policy
3.1 Eligibility & Timeframe
Return requests must be raised within 3 days of the delivery date as confirmed by our logistics partner. No return requests will be accepted beyond this period.
• Returns are accepted for manufacturing defects, incorrect product delivered, or significant quality issues identified upon delivery.
• All returns are subject to verification and quality inspection at our warehouse before a resolution is issued.
3.2 Non-Returnable Items
• Products purchased during a sale, at a discounted price, or as part of a promotional offer are strictly non-returnable.
• Items that have been used, washed, altered, or damaged after delivery are non-returnable.
• Products not returned in their original packaging with all tags, labels, and accessories intact will be rejected.
• Any item returned without valid unboxing video proof (as required under Section 5) will be automatically rejected.
3.3 Resolution for Accepted Returns
• Upon successful return and quality verification, the resolution will be issued exclusively as store credit in the form of a discount code, gift card, or wallet credits.
• The resolution amount will be equal to the amount paid by the customer for the returned item, excluding any shipping charges.
• For discounted items (where applicable and eligible), only the amount actually paid by the customer - not the MRP - will be credited.
• No cash refunds or bank transfers will be processed under any circumstances.
3.4 Return Rejection Criteria
We reserve the right to reject any return request if one or more of the following conditions are observed:
• The item is not returned in its original packaging with all tags and labels intact.
• The item shows signs of use, washing, alteration, stains, or damage.
• The return is initiated after the 3-day window from delivery.
• The return request does not include valid unboxing video proof.
• The return reason does not fall within our accepted return criteria.
• The item belongs to a non-returnable category such as sale items.
4. Cancellation Policy
4.1 Prepaid Orders
• Prepaid orders cannot be cancelled once confirmed in our system. No store credit, discount code, or refund of any kind will be issued for cancellations of confirmed prepaid orders.
• We strongly recommend reviewing your order details carefully before completing payment.
4.2 COD Orders
• COD orders may be cancelled before dispatch by contacting our customer support team via the 'Contact Us' form.
• Any partial payment collected at the time of placing a COD order is non-refundable upon cancellation.
• Repeated cancellations or refusal to accept COD deliveries may result in restrictions on future COD eligibility for your account.
5. Mandatory Video Proof Requirement
To protect both our customers and our brand against transit damage and incorrect delivery claims, video proof is mandatory for all return and exchange requests.
• You are required to record a continuous, unedited video from the moment you begin opening the parcel until the contents are fully visible.
• The video must clearly show the outer packaging, the unsealing process, and the product as received.
• Returns or exchange requests submitted without valid video proof will be rejected without exception, regardless of the reason stated.
• The video must be ready to share with our customer support team upon raising the request.
6. Late Requests & Special Circumstances
Requests raised beyond the applicable timeframe will not be entertained as a standard case. However, if you believe you have an exceptional circumstance:
• Contact our customer support team through the 'Contact Us' form within a reasonable period.
• Include your order ID, a clear description of the issue, and photos of the original product.
• Our team will review your case at its sole discretion. Raising a late request does not guarantee any resolution.
7. Store Credit, Discount Codes & Gift Cards
• Store credit issued in the form of discount codes or gift cards is valid for 12 months from the date of issuance unless otherwise stated.
• Store credit cannot be converted to cash and is non-transferable.
• Store credit cannot be applied towards shipping charges.
• We reserve the right to modify the validity period or terms of store credit with prior notice.
8. How to Raise a Request
To raise a return or exchange request, follow these steps:
• Step 1: Contact us via the Returns and Exchange tab on our website within the eligible timeframe.
• Step 2: Provide your order ID, the nature of the issue, and your unboxing video.
• Step 3: Await confirmation from our team within 2-3 business days.
• Step 4: Follow the pickup or self-ship instructions provided and await your store credit or exchange dispatch.
IMPORTANT NOTICE
This policy is subject to change at our discretion. The version published on our website at the time of your order will apply. We reserve the right to refuse any request that does not comply with the terms above.
